Frequently Asked Questions
Questions about the platform itself. Have something else in mind? Ask the chat bubble in the corner.
What is Chatbot NE EG?
A platform that lets you add a bilingual (Arabic/English) chat widget to your website, answering visitor questions strictly from FAQ content you write and control — no external AI involved.
Do you use ChatGPT or another AI service?
No. The widget matches visitor questions against your own FAQ data using text normalization and similarity scoring — nothing is generated or invented.
What happens when the bot can't answer a question?
It asks the visitor to leave contact details, which appear as a lead in your dashboard so your sales team can follow up personally.
Can I use this on more than one website?
Yes — one account can manage multiple domains, and you can share FAQ content across them or keep each domain separate.
Is my data visible to other tenants?
No. Every domain is scoped strictly to its own account and verified ownership; the widget only ever serves the FAQ content attached to that specific domain.
How long does account approval take?
Registrations are reviewed by our team; most accounts are approved quickly.
Is there a free trial?
Create an account and our sales team will walk you through options for your use case.